Workforce Solutions

Big Changes at Workforce Solutions Borderplex

March 24, 2016
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New Contracts; Enhanced Services & Customer Focus

(El Paso, Texas - March 24, 2016) Beginning Monday, April 4, 2016, new service providers will take over operations of career centers and other programs of Workforce Solutions Borderplex (WSB). The Career Centers at Northeast (9740 Dyer St.) and Northloop ( 8825 N. Loop, Ste 122) will be closed on Friday, April 1, to allow for a full transition of responsibilities. Effective April 4, most WSB Centers will open at 8:00 a.m. and close at 5:00 p.m., Monday through Friday. However, the Fort Bliss Center and the Fabens Center locations will operate on a 7:30 a.m. - 4:30 p.m. schedule.  The change in operational hours will maximize staff availability and decrease customer wait times while expanding new service delivery tools.  

In January 2016, WSB Board of Directors approved contracts with Dynamic Workforce Solutions (DWFS) and its local affiliate, Goodwill Industries of El Paso, to manage its career and resources centers and youth programs. DWFS will provide an increased presence in satellite centers to better serve rural communities and special populations.  Manpower Inc. will oversee business and employment services and WSB call center activities.

DWFS will launch new cutting edge tools for workforce customers to better prepare them for today’s marketplace. Their philosophy is based on extreme customer service, managing for successful outcomes and continuous improvement. Over the course of the next several months, DWFS will introduce a Community of Practice Model which welcomes customers to connect with the needs of the Borderplex labor market.  Additionally, DWFS will offer an innovative model, Dynamic Futures ™ for young people, ages 16-24, who seek opportunities to become part of the emerging workforce.

DWFS will also offer state-of-the-art technology to enhance the customer experience, to include access to 24/7 online training, virtual workforce services tours, tablet technology, push applications, relevant workshops, and career exploration tools.  All new products will provide customers and employers with the opportunity to further explore career pathways. The community can anticipate new releases of resources to support new workers as DWFS releases their complete service delivery model.

Workforce center services will also be expanding geographically with the addition of two “Job Links” - satellite sites operated by Goodwill Industries of El Paso (Goodwill). The addition of Job Links with workforce services will provide invaluable advantages to more customers in the six-county WSB region.

Goodwill is a not-for-profit social service agency whose mission is to provide training, skills and services to people with barriers to employment. Goodwill has operated independent resource services in their Job-Link locations.  A Job-Link center is a community career center that features computer stations and job placement specialists who can assist individuals with job searches and resume building at no cost.  Goodwill operates three Job Links in the region.

Goodwill’s service delivery advantage is that its territory extends to the rural areas of the WSB region.  As a local company since 1948, Goodwill is familiar with the challenges and employment barriers that people face here in the Borderplex region.

Manpower Inc., the business and employment services provider, also is enhancing service delivery methods.  Manpower provides expert comprehensive solutions in talent resourcing and workforce management while providing rapid access to a highly qualified and productive pool of candidates.  In this constantly shifting world, these flexible workforce solutions provide companies with the business agility needed to succeed.

With state-of-the-art technology, access to employment services and other services will be offered virtually and via phone.  Scheduling face-to-face appointments with employment staff will reduce wait times in the centers as well.  These are a few of the innovations and enhancements, with more to come.

These changes will ensure a better customer experience, and with additional satellite centers, increase the access points throughout the region. These improvements enable WSB to provide services that are timely, reduce travel time, and better meet the needs of customers.

 

Breakdown by each center hours of operation:

Lower Valley Center

8825 N. Loop, Ste. 122

El Paso, TX 79907

915-887-2600

Monday - Friday

8:00 AM - 5:00 PM

 

Downtown Center

300 E. Main St., First Floor

El Paso, TX 79901

915-887-2600

Monday - Friday

8:00 AM - 5:00 PM

 

Ft. Bliss Center

Army Community Service Bldg.

2494 Ricker Rd

El Paso, TX 79924

915-887-2397

Monday - Friday

7:30 AM - 4:30 PM

 

Northeast Center

9740 Dyer St.

El Paso, TX 79924

915-887-2600

Monday - Friday

8:00 AM - 5:00 PM

 

Fabens Center

600 NE 4th St.

Fabens, TX 79838

915-887-2790

Monday – Friday

7:30 AM - 4:30 PM

 

Presidio Center

100 Market, Unit B

Presidio, TX 79845

432-229-3862

Monday - Friday

8:00 AM - 5:00 PM

 

Alpine Center

Ward Center Plaza

710 E. Holland, Ste. 2

Alpine, TX 79830

432-837-9800

Monday - Friday

8:00 AM - 5:00 PM

 

Job Links Sites:

 

9611 Acer Ave

El Paso, TX 79925

915- 778-1858

Monday –Friday  

8:00 AM- 4:30 PM

 

10321 Alameda Ave

Socorro, TX 79927

915- 626-5768

Monday –Friday  

8:00 AM- 4:30 PM

 

For complete listing of all Workforce Solutions Borderplex centers and Job Links satellite sites please visit:  http://www.borderplexjobs.com/locations

 

About Hours of Operation Changes:

These changes replace a 7:00am-6:00pm schedule which saw very light traffic before 8:00am or after 5:00pm, but created additional costs or diluted staff availability due to staff scheduling. The changes will provide consistent staff availability.

About Our Service Providers: 

http://www.dwfs.us/

http://www.goodwillep.org/

http://www.manpower.com/

 

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